Online return policy:
Please contact us immediately for return authorization if you would like to return your online purchase.
For regular priced merchandise, Vita Lenta is happy to offer a full refund for online purchases.Product must be unused with all original tags and packaging intact, accompanied with an original sales receipt. We must receive returned merchandise within 10 days of delivery. For curb-side pick ups, merchandise must be returned within 10 days of date of order confirmation. Vita Lenta has the right to reject any returns that do not meet these specifications.
Customers are responsible for any shipping costs. Using a trackable shipping service or purchasing shipping insurance is advisable. Vita Lenta cannot guarantee that we will receive your returned item. Vita Lenta will not pay duties on any goods being returned, nor will you be refunded for any duties paid.
All sale items are final sale.
All jewelry is final sale.
All exchanges are final sale.
Circle is final sale
All refunds are in CAD dollars and will be applied directly back onto your original method of payment. Please allow for a few days for processing.
You will be refunded in full for the original amount paid in CAD dollars, however Vita Lenta has no control over the current exchange rate at any given time, therefore can not control or change the exchange rate used at the time of purchase and/or refund.
All shipping costs are non-refundable.
Out of stock items:
During busy times, some items may not be available due to multiple orders being placed within a short time frame. Occasionally some items are unavailable due to variances inventory. In the event that part of your order is unavailable, we will notify you immediately.and ship all available items.